American College of Traditional Chinese Medicine at 455 Arkansas Street, San Francisco, California.

I showed up for a tui-na massage (since they said they had no shiatsu). They kept me waiting past the start of my appointment, and when I asked, they said another patient started late and it would be another few minutes. No problem, but perhaps mention that when I check in? They also didn't offer the new patient paperwork and I had to proactively ask for it.

When I finally started with the therapist, he informed me he was actually a shiatsu therapist as well, so we went with that. He started with almost zero pressure (think light tapping more than massaging). He was also unprofessional, wouldn't stop talking (including mentioning other clients and their preferred treatments *by name*, sure I don't know them, but *you don't know that*), and started talking about how tui-na was more for deep work on the body. I very politely asked to switch back to that since it sounded more like what would work for me and he stopped, asked "so what's the problem?" I said (politely, again) that I would like more firmness. His response? Paraphrased: "Well, it sounds like you are trying to tell me how to do my job. I have all of these certifications, and if you're not going to let me help you, maybe you should find someone else."

Thank God! I was already wondering how to politely get out of the room.

I am not alone with my pain. Thank you ACTCM De Haro ear clinic. See image: Ear. -wendy